Sunday, 1 April 2012


Synchronous and asynchronous communication

Synchronous communication is one that occurs in real time independent of location such as chat, instant messaging or video conference. Synchronous communication may be done simply through text exchange or include an audio and video component. In synchronous communication, all participants are present at the same time although they do not necessarily have to be in the same location. There are many advantages to synchronous interactions. It encourages more cooperation, supports decision making in a group setting, allows for immediate feedback and sets a more fluid pace in discussions. Asynchronous communication is the method that is commonly used for PC communication and email application, internet access and PC to PC.

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The synchronous and asynchronous example

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Linda are working for telecommunication agency that need her to talk with customer at a customer service department. She used to have phone conversation, e-mail to e-mail everyday. One day he got a complaint e-mail from customer. Linda want to give immediate responds. However, the customer didn't put any number for Linda to call. So, Linda are having difficulty to give her feedback to that customer as she felt phone to phone conversation is more clear rather than by sending e-mail for explanation. What kind of communication that Linda preferred?

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